Spa FAQ

Here you can find all the questions and answers related to our spa managment system.

Platform & Features

What makes Biz Spa different from regular salon software?

Biz Spa is built specifically for spas, massage centers and wellness facilities. Every feature supports real spa workflows – room management, therapist assignment, treatment durations, packages, gift cards and wellness operations.

Is Biz Spa cloud-based?

Yes. Biz Spa runs entirely in the cloud. You can manage everything from any device.

Does Biz Spa support multiple users?

Yes. You can add unlimited users (owners, managers, receptionists, therapists) with different permissions.

Can Biz Spa manage multiple spa locations?

Yes. Multi-location management is fully supported with separate calendars and unified reporting.

Can I customize treatments, durations and pricing?

Absolutely. You can create any treatment type, set durations, link rooms, and define specific pricing.

Does Biz Spa reduce administrative work?

Yes. Automated scheduling, confirmations, therapist assignment and reporting save hours every week.

Is the interface easy for my staff to learn?

Yes. Most staff members learn the system within minutes thanks to the clean and intuitive layout.

Online Bookings & Client Experience

Can clients book treatments online 24/7?

Yes. Clients can choose treatments, select therapists, pick dates, pay online and receive instant confirmation.

Is the online booking mobile-friendly?

Yes. The booking flow is optimized for fast, simple mobile use.

Can clients pay online?

Yes. You can enable deposits, full payments or pay-at-arrival options.

Can clients purchase digital gift cards?

Yes. Gift cards can be purchased and redeemed directly through the system.

Are automatic confirmations and reminders included?

Yes. Email/SMS confirmations and reminders are sent automatically.

Can I block last-minute bookings or specific time slots?

Yes. You can fully control availability and restrictions.

Does Biz Spa sync bookings across all devices?

Yes. All calendars update instantly across your entire team.

Scheduling, Rooms & Therapist Management

Does Biz Spa automatically assign therapists?

Yes. Biz Spa considers availability, treatment type, duration and therapist skills.

Can therapists access their schedule on mobile?

Yes. Therapists can view appointments, notes and updates from any device.

Does the system prevent double bookings?

Yes. Biz Spa automatically prevents room and therapist conflicts.

Can I manage multiple treatment rooms?

Yes. You can create unlimited rooms and link them to specific services.

Can I set therapist skills and limitations?

Yes. You can assign which therapist can perform which treatments.

Can therapists receive notifications for changes?

Yes. New bookings and updates trigger instant alerts.

Can I track therapist performance?

Yes. Revenue per therapist, utilization and productivity reports are included.

Payments, Gift Cards, Packages & Revenue

What payment methods are supported?

Credit cards, online payments, gift cards, cash and vouchers.

Can I take deposits for bookings?

Yes. You control deposit rules and whether clients must prepay.

Can I sell digital gift cards online?

Yes. Fully supported with instant email delivery.

Can Biz Spa track outstanding balances?

Yes. You can see unpaid treatments, partial payments and therapist payouts.

Are invoices and receipts generated automatically?

Yes. All transactions include automatic receipts or invoices.

Can I offer packages or memberships?

Yes. Bundles, prepaid credits, and membership systems are supported.

Does Biz Spa integrate with accounting software?

Yes. Biz Spa connects with QuickBooks and other accounting systems.

Reports & Analytics

What reports does Biz Spa include?

Daily revenue, therapist performance, room utilization, booking trends, cancellations, client history and more.

Can I export reports?

Yes. Exports to CSV, Excel or PDF are available.

Can I see revenue by therapist?

Yes. Therapist revenue breakdowns are built in.

Are live dashboards included?

Yes. Real-time dashboards show bookings, revenue and occupancy.

Do reports update automatically?

Yes. All data updates in real time.

Integrations & Automation

Does Biz Spa integrate with payment systems?

Yes. Biz Spa supports major payment processors and online checkout modules.

Does the system support API connections?

Yes. Biz Spa offers API integration for advanced connections.

Can I automate reminders and follow-ups?

Yes. Automated SMS/email confirmations, reminders and post-treatment review requests.

Can Biz Spa integrate with hotel systems?

Yes. Integration with PMS platforms is available depending on the provider.

Setup, Migration & Support

How long does setup take?

Most spas are fully set up within 1–3 days.

Do you help with onboarding?

Yes. We provide full onboarding, training and system setup.

Can you import my existing data?

Yes. Bookings, clients and service lists can be migrated easily.

What support do you offer?

Live chat, WhatsApp support, onboarding sessions and knowledge base.

Is the system easy for non-technical staff?

Yes. Biz Spa is designed to be extremely simple and user-friendly.

Security, Data Protection & Reliability

Is my data secure?

Yes. All data is encrypted and stored on secure servers.

Are backups included?

Yes. Daily automated backups ensure full data safety.

Who can access the information?

You control access via role-based permissions.

Does Biz Spa comply with privacy standards?

Yes. Biz Spa follows international data protection guidelines.

What happens if the internet goes down?

The system syncs back automatically once the connection returns.

Pricing, Trial & Billing

Do you really offer a 90-day free trial?

Yes. No credit card required.

Are there hidden fees?

No. You pay a clear monthly subscription based on your spa size.

What happens after the free trial?

You choose the plan that fits your spa. No obligation.

Can I cancel anytime?

Yes. Plans are flexible, and you can cancel at any time.

Do you offer discounts for annual plans?

Yes. Annual subscriptions include savings.

General Questions

How can I define the infornations and details of my spa?

Side Tab – Settings – Text In Booking

You’ll be able to fill-in new information or modify existing information according to the headings displayed on the page: business phone, address, notes about the place, cancellation policy.

How can I setup my spa rooms?

Side Tab – Spa Settings – Room Setup
You’ll be able to define the room by : Name , Type of room (treatments/stay), and which treatments will be performed in the room.

 

Is it possible to change the prices of treatments ?

YES.
Side Tab – Spa Settings – Spa Treatments
You can manually change the prices and click “Save” when you’re done.

How can I add an additional time range for treatments?

Side Tab – Spa Settings – Spa Treatments – Treatments Time’s Configuration

Can I add "add-ons" or change their price?

YES.
Side Tab – Spa Settings – ADDons
Press on the CREATE button.

How can I create a new USER for one of the employees at the spa?

You can leave a request in the “Support” button with the details: employee name, phone number and password of his choice.

How can I add new / fictitious therapists?

Side Tab – Spa Settings – Therapist Managment – Add new \ fictitious
When adding a real therapist, you can fill in: name, phone number, gender, what treatments that therapist performs, and whether he treats all genders or whether he has a preference for men/women.

how to Active \ Inactive a therapist

Side Tab – Spa Settings – Therapist Managment
By clicking on the desired Therapist , you will be able to see if he is active.
You can also make him inactive by removing the active check mark.

How can shifts be scheduled for the therapists?

Side Tab – Spa Occupancy Calendar – Shifts.
the next step will be clicking on ” Edit Week” under each therapist

How can I print a schedule for therapists?

Main Screen – icon : Printing Daily Schedule .
You can print a schedule by: therapists, by week, or by month.

Where can I enter a therapist rate?

Side Tab – Spa Settings – Settings Managment.
Under the title “Salary Settings” –you have rates option by: minute or percentage.
after entering the amount –  “Change rate”

How can I set a different rate for a therapist than for other therapists?

Side Tab – Spa Settings – Therapist Managment .
Click on the desired therapist.
Uncheck “Default – Per Minute”.
Add a check mark to “Per Minute” – and enter the desired rate that will be specific to that therapist

Where can I set the cleaning time?

Side Tab – Spa Settings – Spa Treatments
You can mark the desired cleaning time by clicking on the number of minutes.

How can I set the add-on prices as weekend prices?

Side Tab – Spa Settings – Operating Hours and Holiday
check the days you want to define as weekend in the column:
1. Add-on Pricing
2. Therapist Rate

How can I display only the operating hours in the calendar?

Side Tab – Spa Settings – Settings Managment.
Under the title “Occupation calendar”
check – “Start time according to the start time of activity/treatment “

How can I send a health declaration to a customer?

A health declaration can be sent automatically by checking the button in:
Side Tab – Spa Settings – Settings Managment.
under the title ” booking functionality ”
check – ” send reminder and health declaration one day before a 6 pm “

How can I send a health declaration to a specific customer?

Side Tab – Health Declaration – Send Declaration – fill in phone number

Can more types of questions be added to the health declaration?

Yes, by leaving a request in the “Support” button and entering the desired question you would like to add.

How can I disable/enable sending an automatic message to fill out a customer review?

Side tab – Settings – Reviews – Turn on/off automatic sending
You can also choose in the same way whether to display your spa reviews on the Spa Plus website.

How can I define / design my gift card page?

Side tab – Giftcard management – Page display settings.
You will be able to upload a logo and background image from your personal database, you can add the business description and typed text of your choice that you would like to appear on the gift card page.
To view the page, you can click on “Link to screen”

How can I create a new voucher?

Side tab – Giftcard management – Add new
If the voucher is set as “active” it will automatically appear on the gift card website.

How can I redeem a voucher?

It is recommended to redeem a voucher from within the order so that the voucher will be  correctly associated.
Select desired order –  payment – Payment method – “Supplier\Coupon\Voucher” – Enter voucher number.

How can I add a new supplier to my system?

Side tab – Settings – Suppliers and payments – clicking on the desired supplier.
(If the supplier is not found, you can leave a request to add a new supplier in the “Support” button, detailing the name of the supplier you wish to add.)

How can i refund a customer?

Side tab – Transaction details – Select Order \ Customer search
– Clicking the “Credit” button.

membership customers

Side tab – Subscription management –
Search for a desired client – when you click on it, an option will appear: “redemption  treatment”

How do I create a coupon code?

Side tab – Settings – Coupons – Add New.

Is the coupon valid on all online websites?

No, a coupon code will only be valid on the BIZ online website.

How can I limit the time for orders to arrive from the online website?

You can choose how many hours in advance you want to receive online orders by:
Side tab – Spa settings – Manage settings.
Under the heading “Online booking” you can select the desired number of hours or “Unlimited”

Where can I see my online business website?

Side tab – Spa settings – Online display.
Clicking on the link that appears under the title “Online Link”  will open your online website.

How can I characterize/design my online website?

Side tab – Spa settings – Online display.
You can choose which treatment you want to display on the site by using the treatment table on the page and clicking on the buttons for the desired treatments.
You can also add a logo image .
You can mark which add-ons you want to display on the online site – the add-ons will appear under the titles:
-Package Add-ons
-General Add-ons
-Accompanying Add-ons
-Room Add-ons

How can I turn my online website on/off?

Side tab – Spa settings – Online display.
Under the title “Pop Online Settings” you can check the “Enable Pop Online at Business” button to activate the online website and vice versa.